The City of Belmont set 22 industry standards in the 2009 CATALYSE Community Perceptions Survey for residents, demonstrating its continued commitment to understanding and meeting community needs.
The City values community members' feedback and continues to link the survey results to overall strategic planning.
84% of survey participants indicated that they were satisfied with the overall service the City provides, with 51% of people delighted.
The City set the industry standard for Council's leadership within the community and how open and transparent processes are.
Waste management and library services continue to be highly regarded among residents and satisfaction levels for conservation, planning, building and home-based businesses have all increased.
The City will continue to focus on safety and security, vandalism and graffiti after these were highlighted by residents as the main areas to continue to improve in.
The Business Perceptions Survey revealed the City is setting the standard for overall satisfaction, with 81% satisfied and 52% delighted.
2009 Business Perceptions Survey