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Always more Digital: Business Technology Trends in 2017
Article written and sourced from nbnco.com.au
Digital is king when it comes to running a successful business. Here are some of the upcoming trends for 2017.
Now more than ever, it is important for businesses to stay on top of digital and technological trends.
The landscape is changing quickly and it is a matter of sink or swim when it comes to running a company of any size.
These are some of the online trends that will be embraced around the world in 2017, not just for the sake of being up to date but to improve efficiency and make room for future growth.
Improvements in mobile and page loading
A properly performing mobile web page (or advertisement) doesn’t just look pretty. One of the keys to its success is page loading time.Recently Google shared that 53 percent of users will abandon a page when viewing it on their mobile if it doesn’t load within three seconds.
Australian businesses are outsourcing a growing number of tasks to the local freelance community. Accounting, tech support, deliveries and even graphic design are all roles that can be outsourced with ease, eliminating the need for a full time headcount. Businesses can save on desk space, office equipment, holiday pay and more by making the most of freelancers and contractors.
This move towards the access economy is not only saving businesses money. It is creating a culture of ‘side hustlers’ who are turning their hobby or skill into a business and finding clients who need those skills via the internet. This allows for more flexible working hours and the opportunity to earn money without the need for a locked-down day job.
Video, video, video
Forbes contributor Ian Altman adds video to his list of business trends for 2017, reminding his followers that “video is becoming a critical source of information.” He references Forbes research, which shares that 80% of people are watching more video now than a year ago and that 75% watch work related videos on business related websites at least once a week.
The clincher is that Forbes found 65% of people have visited a website after seeing a video posted by that business.
Trending for this year for companies ahead of the curve are 360 degree video and interactive video that allows customers to click-to-buy.
Digital payments and digital security
With customer service being a key focus for 2017, so too, is making it easier than ever to pay for goods and services.
The rise of the mobile wallet and the ability to ‘click to pay’ via social media means that customers are expecting ever more convenient ways to part with their money. With the continued rise of the Internet of Things, IT and online development teams will be turning their focus to keeping their customers and their business safe from the potentially devastating effects of being hacked.
Going paperless…and going email-less?
Everywhere you look there is a new service that takes your business activities onto the cloud and reduces the need for hard copies of documents. Apps allow you to snap a photo and create a pdf with text that can be easily searched for, e-signatures are now legally binding, and pay-by-the-month CRM tools let you automatically stay in touch with your customers. The need for paper is diminishing, which means lower printing, storing and waste removal costs.
This year, another prediction is the evolution away from email.
With cloud based services such as Slack, Evernote, Trello and Workplace by Facebook allowing for multiple group chats, document sharing and personalised news feeds, internal staff are expected to rely less on email in their collaborations.
Fans of these systems say they make communication more efficient and reduce the dreaded inbox clutter.
You don’t need a university course to build your skills. You don’t even need to show up to a classroom in many cases.
Businesses keen on developing their teams will be investing in custom-made as well as off the shelf e-courses to distribute to their staff in 2017. Ambitious team members will also be looking to build on their skills by attending webinars and signing up for online courses.
Tech-related courses in particular will be in demand, especially as recent findings showed that 90 per cent of the current workforce will need a basic level of digital literacy by 2022.
Having a successful enterprise doesn’t mean jumping on board with each new trend out there. The best strategy is to be aware of new developments and to investigate how you can leverage the ones that will be of most benefit to your business.