The City of Belmont set industry standards in six community and four business services areas in this year’s annual survey of residents and business owners with a record number of responses received.
The 2021 Community Perceptions Scorecard survey of residents and business owners has again shown the City of Belmont leading in a number of areas, as well as identifying community priorities.
Benchmarks are calculated from the 70 participating local governments who have completed the accredited Community Perceptions Scorecard within the past two years.
The City’s overall performance index score is 70 out of 100, 3 index points above the industry standard for Western Australia.
The survey shows a 91 per cent positive rating for residents satisfied in the City as a governing organisation, and a 95 per cent positive rating for residents satisfied with the City of Belmont as a place to live.
The City of Belmont is also an industry leader in value for money from Council rates achieving an 85 per cent positive rating.
City of Belmont Chief Executive Officer John Christie said the results were a great endorsement by the community of the City’s actions in service delivery.
“This is valuable and positive feedback about how the community feel about the City of Belmont,” Mr Christie said.
The survey also identified priorities the community would like the City to focus on. These included streetscapes, trees and verges, safety and crime prevention, with residents identifying vandalism and anti-social behaviour, along with lighting of streets and public places, managing responsible growth and development, traffic management on local roads and waste collection services.
“It is important for the City to know how our residents and businesses feel about us. We see enormous value in obtaining feedback from the community as it provides guidance towards our strategic focus for the year ahead,” Mr Christie said.
“The City is grateful for the continued community participation and effort to provide valuable comments and pleased with these results which endorse our efforts.”
“We will now further analyse the results to identify opportunities to work with State Government agencies on the concerns raised in relation to crime prevention and street lighting for example, which are WA Police and Western Power issues respectively,” he said.
“Some of these issues will also be discussed as part of the City’s Community Safety Taskforce and Community Safety Alliance, whose creation was a direct result of the City listening to the community’s feedback on safety issues.
”The City is grateful for the continued community participation and effort to provide valuable comments and pleased with these results which endorse our efforts.”
The City of Belmont was identified as an industry leader in 6 community areas including:
- Governing organisation;
- Value for money from Council rates;
- Youth services and facilities;
- Families and children services;
- Disability access and inclusion;
- Volunteer support and recognition.
The City of Belmont was identified as an industry leader in 4 business areas including:
- Place to work and operate a business;
- Value for money from rates;
- Planning and building approvals;
- Parking in commercial areas.
Highest scoring areas included Belmont Hub, library services and playgrounds, parks and reserves. With areas noting the most improvement included history and heritage, animal management, youth services and facilities, and families and children services.
Conducted by market research providers Catalyse, the survey measures the community’s overall satisfaction with the City and compares the results with other participating local government authorities to calculate satisfaction ratings and industry standards.
The City would like to thank everyone that took the time to participate in the surveys.
View the full survey results on the Community and Business Perceptions webpage